Tasmanian Perpetual Trustees is making transacting with us more convenient than ever via our Internet application "TPTL Online".

You are able to view your account information, transactions, make payments or transfer at a time that is convenient to you.

1Unique features of TPTL Online
  • With our strong traditional focus on safety and security we have implemented world’s best practice in developing TPTL Online and have made the use of security tokens mandatory in order to protect investors and the Funds.
  • You cannot register for the service online due to security reasons and investors need to come into a TPTL branch to register.  Where this is not possible alternative arrangements can be made by phoning the branch.
  • Different TPTL Funds have different online features due to the nature of the Funds.  The Cash Funds are the most flexible from an online perspective.
  • TPTL Online operates like an online ordering service – in that when you submit a transfer or payment request the actual transfer of funds is actioned by TPTL staff during business hours at the first available opportunity.
  • Investor balances displayed on TPTL Online are correct at close of business on the previous business day and do not reflect any in branch or online transactions undertaken since the previous day.
  • TPTL Investment Growth Funds have limited online features due mainly to the nature of these Funds which are unitised and externally managed and which require daily unit prices to process transactions.
  • TPTL Online supports a number of features to assist businesses to manage their funds.
2Benefits of TPTL Online

Manage your accounts

  • You can check your account balances and details of your linked accounts at anytime.

Transfer funds between your accounts

  • You can transfer money between your accounts or to a pre-nominated third party account.

Transfer funds to an individual or business

  • You can transfer money between your accounts, to a pre-nominated third party account or a third party (pay anyone).  You can also schedule payments in advance.

View Statements Online

  • You can view and print statements online as you require them at your convenience.
3How to Register

To register for online access visit your nearest Tasmanian Perpetual Branch. Where this is not possible, alternative arrangements can be made by phoning the branch. You will need to ensure that you provide to the branch:

  • A completed online Application Form (1 per user);
  • A completed Account Authorities Form (all signatories to the account to sign); and
  • 100 point check and signed signatory card (per user) where not held on an existing account.

Upon receipt of all signed forms and the completion or verification of the 100 point check, you will be issued with a security token.

TPTL will confirm via mail your online access ID and information needed to activate your account. If you have any queries regarding registration, phone 1300 138 044 and one of our staff will be happy to assist.

4Software Requirements and Settings

TPTL Online is a fully Internet-based service and therefore only requires the use of a standard Internet browser for access.

We have tested TPTL Online with the following list of browsers and at the minimum version stated:

  • Internet Explorer 6.0 (Windows)
  • Firefox 2.0 (Windows or Mac)
  • Netscape 8.0 (Windows or Mac)
  • Opera 9.0 (Windows or Mac)

TPTL Online may work with other versions and browsers than the supported ones listed above.

We recommend you use mainstream browsers and keep your version current so to ensure the browser is operating at an optimum level and latest security features are applied.

Browser Settings

Both Java and cookies must be enabled in your browser settings as these are used by TPTL Online.

5Protect Your Online Access

To ensure you understand potential Internet security threats along with what we do and what you can do to protect yourself from such, please review the related links on this page.

To ensure you understand potential Internet security threats along with what we do and what you can do to protect yourself from such threats.

Report a Security Breach

If you suspect your TPTL Online access has been compromised be sure to report a security breach to us immediately by phoning 1300 138 044.

Internet Security Threats

PTL has implemented various security measures to protect your personal information from unauthorised access. However, you as a customer can also play a big part in protecting your information by being aware of current threats and ensuring you adopt best practice methods to protect yourself from these.

Type of Internet security threats includes:

Phishing

Phishing is where fraudulently someone attempts to obtain your personal details by using likes of hoax emails claiming to be from an institution with who you are associated.

The email requests the recipient provides sensitive information such as their Online Access ID and password often achieved by providing a link leading to a imitation website which may have been branded similar to the trusted site.

You can minimise your chances of being a victim of Phishing scams by:

  • Always accessing TPTL Online by typing 'www.tasmanianperpetual.com.au' into your Internet browser
  • Treating all emails requesting personal log on information with extreme caution. Note: TPTL will never request personal details or log on information from you via email.
  • Immediately deleting emails of unknown origins, no matter how innocent or provocative the subject headings sound.
  • Changing your TPTL Online password on a regular basis.
  • Keeping your anti-virus and firewalls up-to-date and perform regular scans of your computer.

Spyware

Spyware is a type of software that secretly collects user information while you navigate on the Internet.

Adware is a type of spyware used to track Internet user’s habits and interests for the purpose of customising future advertising material. Adware can monitor information such as the types of sites visited, articles read or the types of pop-ups and banners the user clicks on. The information is then used to customise future advertisements directed to the user, or can be sold to a third party for the same purpose.

There are products available that can help you detect, monitor and remove spyware from your computer. Many complete computer security software suites now come standard with a spyware detection and removal feature.

You can minimise your chances of unintentionally downloading spyware onto your computer by:

  • Being wary of banners, ads and pop-ups while surfing the Internet. Do not click on them no matter how enticing they may appear.
  • Reviewing terms and conditions when you install free programs or subscribe to services from the Internet.
  • Using up-to-date anti-spyware program to regularly scan your computer.

Viruses

A computer virus is a computer program that attaches itself to another program like a word document or spreadsheet. Unlike Trojans, which are self-sufficient programs, viruses can only run if the infected program is running. While active, the virus attempts to reproduce and attach itself to other programs. This can consume resources such as disk space and memory, causing problems on the computer.

An email virus is the latest type of computer virus. It is transported through email messages and usually replicates by automatically distributing itself out to all contacts on the victims email address book.

A worm is similar to a virus. It exploits computers in a network that contain security holes. Once a security hole is found, the worm will attempt to replicate itself from computer to computer. Like viruses, worms can be equally destructive.

You can increase your chances of ensuring your computer is free from worms and viruses by:

  • Installing anti-virus software, and keeping it updated with the latest virus definitions.
  • Downloading and installing security patches for your operating system as soon as they become available.
  • Not accepting attachments from emails of unknown sources.
  • Installing software from trusted sources only.

Trojans

A Trojan is a destructive program that poses as a harmless application. Unlike viruses, Trojans do not replicate themselves and do not need a host program to attach to.

Today's computer users often accept Trojan horses onto their computers, believing that the program is harmless or even helpful. Some Trojans will claim to rid the computer of viruses or other harmful applications, but instead introduce viruses and leave it vulnerable to attacks by hackers and intruders.

You can minimise your chances of unintentionally downloading Trojans by:

  • Not opening emails or accepting attachments from unknown sources.
  • Installing software from trusted sources only.
  • Not clicking on links contained within emails of unknown sources.
  • Regularly scanning your computer for Trojans and other malicious programs with up-to-date anti-virus software.
  • Using a firewall to monitor traffic to and from your computer while connected to the Internet.
  • Downloading and installing security patches for your operating system as soon as it is available.

How does TPTL help?

We use a range of security techniques to help provide the best Internet security for TPTL Online.

Encryption

Encryption is turning words and numbers into a coded language.Encryption prevents unauthorised users from being able to change or read your data.

Verisign’s 128-bit SSL (Secure Socket Layer) data encryption technology has been adopted by us to help provide the best protection for your online access and account details along with any other information exchanged with TPTL Online.

Our use of Verisign’s Extended Validation SSL Certificates provides you an easy way to verify you are connecting to a trusted site. If you are using a modern web browser that supports this technology, when you access TPTL Online, the browser address bar will turn green. A closed padlock will also display in the address bar and by clicking on this will display that “Tasmanian Perpetual Trustees Limited” has been verified by Verisign as a trusted site.

Online Access ID and Password

To log in to TPTL Online will first require successful entry of both your unique Online Access ID and associated password. To ensure best-practice is adopted with passwords your select, we enforce a few rules on what format is allowed. These rules are presented to you at time of changing your password online.

At login, after 3 unsuccessful attempts of getting your password right your access id is automatically blocked and you will need to contact one of our branches to have it reset.

CAPTCHA

CAPTCHA is a program that protects websites against unauthorised access attempts by computer programs. This is achieved by generating and grading tests that humans can pass but current computer programs cannot.

We have implemented CAPTCHA at the login screen which means each time you attempt to login, you will be presented with a graphical image and be required to enter the distorted text that is displayed in the image.

Two-Factor Authentication

As part of our commitment to adopting best-practice security measures we have chosen to make use of two-factor authentication mandatory. After successful entry of your access id and password you will then be required to successfully enter a one-time password which can only be generated by the token credential device that has been linked to your access id.

Automatic time-out

After 10 minutes of inactivity, your TPTL Online Access session will be automatically timed out.

Firewall

TPTL has a monitored Internet firewall in place to prevent unauthorised access to and from the network.


What you can do to help

Accessing TPTL Online

  • Always access TPTL Online from your browser by going through tasmanianperpetual.com.au. Do not access via a link in any email that may have been sent to you to as this may be a link to a hoax site.
  • Never leave your computer unattended whilst logged into TPTL Online
  • Close your browser after logging out of TPTL Online.

Online Access ID, Password and Token Protection

Be sure to use hard-to-guess passwords. Do not choose passwords that are easily associated with you (for example your, or a direct family members, name, date of birth or telephone number). We recommend you use a minimum of eight characters and use a combination of lowercase letters, uppercase letters and numbers.

Change Your Password Regularly

  • Do not share your Online Access ID, password or token with anyone. No one including TPTL staff would have a legitimate reason to ask you to disclose your password to them.
  • Do not write down your password even if you believe it is disguised. Notify TPTL immediately if you suspect your password has become know to a third party so to have your password reset.
  • Notify TPTL immediately if your token has been lost or stolen so we can deactivate your access until another token is issued.

Protect Your Computer

  • Be sure to use Internet protection software. For example, anti-virus software
  • Keep your Internet protection software and virus protection up-to-date. We recommend you set up automatic daily updates for your ant-virus definitions.
  • Use a firewall to ensure more effective protection between your computer and the Internet.

Report a Security Breach

If you suspect your TPTL Online access has been compromised be sure to report a security breach to us.

6Frequently Asked Questions

1. How do I get my TPTL Online password reset

If you have forgotten your password you will need to phone us during business hours to have it reset.

If you suspect another person has become aware of your password then you should ring us immediately to organise for it to be changed. Our 1300 138 044 number is answered 24 hours a day, 7 days a week.

2. What do I do if I lose my token device or believe it is stolen?

If you either lose your token or suspect another person has stolen it then you should ring us immediately to organise for your Online Access to be suspended and a new token device issued. Our 1300 138 044 number is answered 24 hours a day, 7 days a week.

3. Why won’t the system accept the one-time password generated by my token device?

If you are having trouble with the system accepting the one-time-password generated by your TPTL Online token device, please ensure:

  • You are using a Verisign ID Protection token that is registered with us for use with TPTL Online. Refer to the picture below which shows the words Verisign ID Protection and the logo (tick) which indicates this is a supported token device type.
  • You have the token the right way up when you read the number. The token password should be read left to right device when the Versign logo and text is positioned at the bottom as per the below picture.

If you are still having trouble please phone us during business hours to discuss with a TPTL staff member.

4. Can I use a token device I already have for use with another Internet site?

If the token device you have is branded as a Verisign ID Protection token then yes there is potentially the opportunity for you to use that same token device for accessing TPTL Online so please advise our staff when registering for TPTL Online.

5. Can I use the token device supplied by TPTL to access other organisation’s Internet sites that also use token devices?

If the other Internet site you want to use your token device with also subscribes to the Verisign ID Protection (VIP) facility then yes there is potentially the opportunity for you to use your TPTL token device. To view a list of VIP members go to this site https://idprotect.verisign.com/wheretouse.v

6. Why aren’t all of my account holdings showing when I log into TPTL Online?

By default, none of your account holdings are authorised for accessing online. To enable online access for one or more of your account holdings will require completion of the appropriate Account Authority form so to arrange this please contact one of our branches.

7. Do I have a limit to the amount of money I can transfer per day?

You can transfer up to $100,000 per day between your TPTL account(s) or to your nominated account(s) at another financial institution.  You can transfer up to $20,000 per day to any third party account(s).

8. What is the cut-off time for TPTL Online transactions?

The cut-off time for electronic transactions to be actioned is 3pm for all Funds.
Also note that the transaction will also be subject to the redemption waiting periods where applicable.

9. What details do I need to make a payment to another person’s account?

If you wish to make a payment to another person’s account at TPTL or another financial institution in Australia, you will need the following information:

  • The payee’s account number;
  • A BSB number that is exactly six digits and identifies the financial institution and branch of the payee;
  • The payees’ account name; and

If the account number is incorrect, many institutions will not accept the transfer. TPTL will not check these details.

Please note that you cannot transfer funds to a credit card account with another institution.

TPTL Online